| Service Status

What is this site?

We continuously monitor the status of our site and all related services. In the event of a service interruption, an update will be posted here. If you are experiencing problems and do not see a notice posted, please email support@mode.com for assistance.

Delays in Support ticket responses
Incident Report for Mode
This incident has been resolved.
Posted May 29, 2024 - 10:23 PDT
We are experiencing a performance issue with our ticketing system which impacts our ability to respond quickly to chats and emails. The vendor is actively working on it.

We are following through with our vendor and will post an update once it's resolved.

Thank you for your patience!
Posted May 29, 2024 - 08:09 PDT
This incident affected: Ticketing System - Intercom.