tag:status.modeanalytics.com,2005:/historyMode Status - Incident History2024-03-19T01:48:37-07:00Modetag:status.modeanalytics.com,2005:Incident/202358102024-03-13T10:36:32-07:002024-03-13T10:36:32-07:00Mode Intercom<p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>10:36</var> PDT</small><br><strong>Resolved</strong> - Intercom has resolved the issue.</p><p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>10:17</var> PDT</small><br><strong>Investigating</strong> - Mode uses Intercom to power our chat widget. Intercom is currently experiencing disruption. If you are unable to use the chat widget and have a question or need to reach Support for any reason, please email Support at support@mode.com.<br /><br />Thank you,</p>tag:status.modeanalytics.com,2005:Incident/201972882024-03-08T15:37:29-08:002024-03-08T15:37:29-08:00Scheduler Outage<p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>15:37</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>14:52</var> PST</small><br><strong>Monitoring</strong> - Our Engineers have applied a fix for the Scheduler process. The Scheduler tasks have resumed operation. There may be some delay as the Scheduler processes the backlog. Please re-run any specific Reports as necessary. We continue to monitor the behavior.</p><p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>14:38</var> PST</small><br><strong>Investigating</strong> - Our Engineers are investigating an issue that has impacted our Scheduler process. Some schedules may not run as expected. Please manually run any impacted Reports as necessary in the meantime.</p>tag:status.modeanalytics.com,2005:Incident/199680292024-02-13T08:04:11-08:002024-02-13T08:04:11-08:00Email delivery delays and possible failures<p><small>Feb <var data-var='date'>13</var>, <var data-var='time'>08:04</var> PST</small><br><strong>Resolved</strong> - Our third-party provider has resolved the outage and marked their incident as resolved. We expect email delivery to resume normally. Thank you for your patience.</p><p><small>Feb <var data-var='date'>12</var>, <var data-var='time'>08:42</var> PST</small><br><strong>Investigating</strong> - We have observed some failures with respect to email delivery that are related to an outage from our third-party provider. As a result some email deliveries may not be received immediately such as scheduled reports, invitations, or email verification. We are monitoring the provider's outage status and will update here accordingly.</p>tag:status.modeanalytics.com,2005:Incident/199407692024-02-08T11:31:58-08:002024-02-08T11:31:58-08:00Index Outage<p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>11:31</var> PST</small><br><strong>Resolved</strong> - Our Engineers have resolved the issue.</p><p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>09:09</var> PST</small><br><strong>Identified</strong> - We've identified the issue with our third party provider and are now working towards a solution to resume normal activity.</p><p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>08:34</var> PST</small><br><strong>Investigating</strong> - The system that powers our index service is currently experiencing significant problems. Our Engineers are investigating.<br /><br />This may impact users ability to search for reports, see reports that have been moved to another collection, some autocomplete features, searching for group and users, and any ad hoc schema updates.</p>tag:status.modeanalytics.com,2005:Incident/199340272024-02-07T13:36:20-08:002024-02-07T13:36:20-08:00Charts showing an error when calculated fields are used in the color layer<p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>13:36</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>13:24</var> PST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p>tag:status.modeanalytics.com,2005:Incident/197683832024-01-26T09:14:40-08:002024-01-26T09:14:40-08:00Index Outage<p><small>Jan <var data-var='date'>26</var>, <var data-var='time'>09:14</var> PST</small><br><strong>Resolved</strong> - Our Engineers have resolved the issue with the third party service.</p><p><small>Jan <var data-var='date'>24</var>, <var data-var='time'>09:41</var> PST</small><br><strong>Monitoring</strong> - Our engineers have collaborated with our third party service to apply a fix. Users should be able to see reports in their respective collections and see other lists of content and objects as expected. We will continue to monitor the performance of the platform as necessary.</p><p><small>Jan <var data-var='date'>22</var>, <var data-var='time'>10:46</var> PST</small><br><strong>Update</strong> - We are continuing to work with the third party service to resolve the issue as soon as possible. Please reach out to Support (support@mode.com) if this issue impacts you and/or you require any assistance. Thank you for your continued patience and understanding.</p><p><small>Jan <var data-var='date'>19</var>, <var data-var='time'>17:52</var> PST</small><br><strong>Update</strong> - Our Engineers are working with the third party service to resolve the issue. The third party service expects disruption to continue through the weekend.<br /><br />We hope to resolve this on Monday, and thank you for your patience. Please reach out to Support if this issue impacts you and/or you require assistance.</p><p><small>Jan <var data-var='date'>19</var>, <var data-var='time'>11:09</var> PST</small><br><strong>Update</strong> - We are continuing to investigate this issue. As a workaround, for any new reports or datasets created you can find them in the Recently Viewed section and share the respective URLs.</p><p><small>Jan <var data-var='date'>19</var>, <var data-var='time'>10:25</var> PST</small><br><strong>Investigating</strong> - The system that powers our index service is currently experiencing significant problems. Our Engineers are investigating.<br /><br />This may impact users ability to search, view newly created items, some autocomplete features, and any ad hoc schema updates.</p>tag:status.modeanalytics.com,2005:Incident/194203342023-12-12T14:52:05-08:002023-12-12T14:52:05-08:00Reports Slow to Load<p><small>Dec <var data-var='date'>12</var>, <var data-var='time'>14:52</var> PST</small><br><strong>Resolved</strong> - The incident is resolved and the Engineers continue to proactively monitor for the behavior.</p><p><small>Dec <var data-var='date'>12</var>, <var data-var='time'>13:52</var> PST</small><br><strong>Monitoring</strong> - We are continuing to monitor the stability of the system following the rollback applied by our engineers.</p><p><small>Dec <var data-var='date'>12</var>, <var data-var='time'>12:47</var> PST</small><br><strong>Update</strong> - Our Engineers have applied a rollback and have stabilized the system. They continue to investigate.</p><p><small>Dec <var data-var='date'>12</var>, <var data-var='time'>11:24</var> PST</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Dec <var data-var='date'>12</var>, <var data-var='time'>11:04</var> PST</small><br><strong>Investigating</strong> - Our Engineers are aware of and investigating an issue where many aspects of the Web UI are slow to load, including the Report View, SQL Editor, and Collections.<br /><br />These issues are intermittent across workspace and users.</p>tag:status.modeanalytics.com,2005:Incident/191323912023-11-16T16:34:15-08:002023-11-16T16:34:15-08:00SQL Editor Results pane sometimes unable to display results<p><small>Nov <var data-var='date'>16</var>, <var data-var='time'>16:34</var> PST</small><br><strong>Resolved</strong> - The Engineers continue to investigate but believe the issue to be isolated to rare specific instances. Please reach out to Support for troubleshooting assistance.<br /><br />Thank you,</p><p><small>Nov <var data-var='date'>16</var>, <var data-var='time'>16:04</var> PST</small><br><strong>Update</strong> - Our Engineers continue to investigate an issue where some results may not display in the SQL Editor. We believe this behavior to be limited to few instances in the SQL Editor, and the results are still available via URL in the error message to download CSV.</p><p><small>Nov <var data-var='date'>15</var>, <var data-var='time'>16:55</var> PST</small><br><strong>Investigating</strong> - Our Engineers are currently investigating an issue where some results may not display. The results are still available via URL in the error message to download CSV.</p>tag:status.modeanalytics.com,2005:Incident/190478042023-11-08T13:40:42-08:002023-11-08T13:40:42-08:00Issues when saving user specific settings in the SQL Editor<p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>13:40</var> PST</small><br><strong>Resolved</strong> - The fix for the SQL Editor settings issue was deployed at about 20:45 UTC. For the fix to take effect users should refresh all Mode tabs. Please feel free to reach out to Mode Support if you are still encountering issues relating to this. Thank you for your patience.</p><p><small>Nov <var data-var='date'> 7</var>, <var data-var='time'>08:45</var> PST</small><br><strong>Identified</strong> - There is a known regression which is affecting the ability to properly save changes to user specific settings in the SQL Editor. These settings include adding “Limit 100” by default, selected editor theme, autocomplete settings, expanded/collapsed left navigation, etc. Our internal teams are working on a fix which we aim to deploy this week. Apologies for the inconveniences while we work to resolve this issue.</p>tag:status.modeanalytics.com,2005:Incident/190133262023-11-03T12:43:37-07:002023-11-03T12:43:37-07:00GitHub Degraded Performance<p><small>Nov <var data-var='date'> 3</var>, <var data-var='time'>12:43</var> PDT</small><br><strong>Resolved</strong> - GitHub has resolved their alert. Please retry any impacted GitHub Sync actions.</p><p><small>Nov <var data-var='date'> 3</var>, <var data-var='time'>12:24</var> PDT</small><br><strong>Monitoring</strong> - GitHub is currently experiencing degraded performance. Our Engineers are aware of and monitoring the situation. This may impact GitHub Sync usage in Mode. You may follow GitHub's status here: https://www.githubstatus.com/</p>tag:status.modeanalytics.com,2005:Incident/189165622023-10-27T13:50:05-07:002023-10-27T13:50:05-07:00Slow performance in loading pages in Mode<p><small>Oct <var data-var='date'>27</var>, <var data-var='time'>13:50</var> PDT</small><br><strong>Resolved</strong> - After continued monitoring over the past few days we’ve determine that the issue has been resolved. If you experience any slowness in the product please reach out to Mode Support for additional assistance. Thank you for your patience!</p><p><small>Oct <var data-var='date'>24</var>, <var data-var='time'>15:38</var> PDT</small><br><strong>Monitoring</strong> - Our Engineers continue to investigate and monitor the situation overnight.</p><p><small>Oct <var data-var='date'>24</var>, <var data-var='time'>13:48</var> PDT</small><br><strong>Investigating</strong> - We are seeing an increase in performance and loading issues again and will continue to investigate the issue. Apologies for the inconveniences caused in the meantime.</p><p><small>Oct <var data-var='date'>24</var>, <var data-var='time'>13:18</var> PDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Oct <var data-var='date'>24</var>, <var data-var='time'>13:00</var> PDT</small><br><strong>Investigating</strong> - We are currently investigating an issue with slow loading times across Mode.</p>tag:status.modeanalytics.com,2005:Incident/187660622023-10-12T09:11:10-07:002023-10-12T09:11:10-07:00Delays in Support ticket responses. No impact to Mode Application<p><small>Oct <var data-var='date'>12</var>, <var data-var='time'>09:11</var> PDT</small><br><strong>Resolved</strong> - Our vendor has confirmed the issue resolved and we have resumed our normal support operations. Thanks again for your patience!</p><p><small>Oct <var data-var='date'>12</var>, <var data-var='time'>07:40</var> PDT</small><br><strong>Investigating</strong> - We are experiencing a performance issue with our ticketing system which impacts our ability to respond quickly to chats and emails. The vendor is actively working on it.<br /><br />Please note that there is NO impact on the mode application<br /><br />We are following through with our vendor and will post an update once it's resolved.<br /><br />Thank you for your patience!</p>tag:status.modeanalytics.com,2005:Incident/187376962023-10-10T13:44:46-07:002023-10-10T13:44:46-07:00Empty Schema Browser<p><small>Oct <var data-var='date'>10</var>, <var data-var='time'>13:44</var> PDT</small><br><strong>Resolved</strong> - Our Engineers have applied a fix and are re-processing data. We will continue to monitor.</p><p><small>Oct <var data-var='date'> 9</var>, <var data-var='time'>17:44</var> PDT</small><br><strong>Investigating</strong> - Users may notice intermittent issues when attempting to browse the Schema Browser. Our Engineers are aware of and investigating the issue.<br /><br />Users can still write and run queries against impacted databases.</p>tag:status.modeanalytics.com,2005:Incident/186244822023-09-27T11:34:09-07:002023-09-27T11:34:09-07:00Query Editor missing SQL Query<p><small>Sep <var data-var='date'>27</var>, <var data-var='time'>11:34</var> PDT</small><br><strong>Resolved</strong> - The hotfix has resolved the issue.</p><p><small>Sep <var data-var='date'>27</var>, <var data-var='time'>11:25</var> PDT</small><br><strong>Monitoring</strong> - Our Engineers have deployed a fix for the issue impacting the Query Editor and Datasets and are monitoring.</p><p><small>Sep <var data-var='date'>27</var>, <var data-var='time'>11:12</var> PDT</small><br><strong>Identified</strong> - Our Engineers are aware of and working on a hotfix for this issue.</p>tag:status.modeanalytics.com,2005:Incident/185585122023-09-20T12:03:56-07:002023-09-20T12:03:56-07:00Incorrect Report Formatting<p><small>Sep <var data-var='date'>20</var>, <var data-var='time'>12:03</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'>20</var>, <var data-var='time'>11:26</var> PDT</small><br><strong>Investigating</strong> - We are currently investigating incidents of Reports having incorrect formatting in the SQL Editor, Report View, Emails, and PDF attachments.</p>tag:status.modeanalytics.com,2005:Incident/184953632023-09-14T10:21:08-07:002023-09-14T10:21:08-07:00Mode Reports' Report View rendering incorrectly in Firefox and Chrome<p><small>Sep <var data-var='date'>14</var>, <var data-var='time'>10:21</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'>13</var>, <var data-var='time'>17:05</var> PDT</small><br><strong>Update</strong> - We have confirmed the behavior and our Engineers are actively investigating. Recommend users view Mode Reports in other browsers in the interim.</p><p><small>Sep <var data-var='date'>13</var>, <var data-var='time'>16:59</var> PDT</small><br><strong>Investigating</strong> - We have confirmed the behavior and our Engineers are actively investigating. Recommend users view Mode Reports in Safari in the interim.</p>tag:status.modeanalytics.com,2005:Incident/184409432023-09-08T22:15:43-07:002023-09-08T22:15:43-07:00Possible Service Interruption - Mode Third Party Component<p><small>Sep <var data-var='date'> 8</var>, <var data-var='time'>22:15</var> PDT</small><br><strong>Completed</strong> - The maintenance by our third party service has completed. Thank you for your patience!</p><p><small>Sep <var data-var='date'> 8</var>, <var data-var='time'>21:00</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'> 8</var>, <var data-var='time'>15:55</var> PDT</small><br><strong>Scheduled</strong> - We've been alerted that one of Mode's third party vendors will be undergoing urgent maintenance. During this period, Mode users might notice intermittent visual issues while rendering Notebooks, duplicating reports, saving reports and with the schema browser.<br /><br />The issues would specifically manifest in delays of application feedback but any data or changes made during this period will not be lost. As a temporary workaround, users can refresh the Mode page to help reload the latest content available.<br /><br />We will update this status page once the third party maintenance is complete. Thank you for your patience and our apologies for the inconvenience caused.</p>tag:status.modeanalytics.com,2005:Incident/184116512023-09-06T14:34:53-07:002023-09-06T14:34:53-07:00Notebooks slow to run or failing<p><small>Sep <var data-var='date'> 6</var>, <var data-var='time'>14:34</var> PDT</small><br><strong>Resolved</strong> - The issue has been resolved and Notebook runs should complete as expected. Thank you for your patience.</p><p><small>Sep <var data-var='date'> 6</var>, <var data-var='time'>11:19</var> PDT</small><br><strong>Identified</strong> - We have identified an issue with a third party service and are working on a fix.</p><p><small>Sep <var data-var='date'> 6</var>, <var data-var='time'>11:10</var> PDT</small><br><strong>Investigating</strong> - We are currently investigating and issue where some notebooks are slow to run or a failing.</p>tag:status.modeanalytics.com,2005:Incident/183265762023-08-30T17:41:39-07:002023-08-30T17:41:39-07:00Mode Degraded Performance<p><small>Aug <var data-var='date'>30</var>, <var data-var='time'>17:41</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'>30</var>, <var data-var='time'>16:57</var> PDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring results.</p><p><small>Aug <var data-var='date'>30</var>, <var data-var='time'>16:03</var> PDT</small><br><strong>Identified</strong> - Our engineering team has identified the root cause of an issue impacting performance when loading pages.</p>tag:status.modeanalytics.com,2005:Incident/181182262023-08-14T10:33:36-07:002023-08-14T10:33:36-07:00Loading and performance issues with loading Mode pages<p><small>Aug <var data-var='date'>14</var>, <var data-var='time'>10:33</var> PDT</small><br><strong>Resolved</strong> - This issue is now resolved. Please contact support@mode.com if you observe any performance degradation. You may also initiate a chat via the in-app chat widget in Mode. Thank you for your patience!</p><p><small>Aug <var data-var='date'>11</var>, <var data-var='time'>11:15</var> PDT</small><br><strong>Monitoring</strong> - A fix has been implemented. We are monitoring the results, and we expect to continue monitoring the results through the weekend.</p><p><small>Aug <var data-var='date'>11</var>, <var data-var='time'>10:56</var> PDT</small><br><strong>Update</strong> - Monitoring of our internal metrics has shown the platform has recovered and remains stable. We will continue to investigate the root cause of the temporary downtime and degraded performance of the platform.</p><p><small>Aug <var data-var='date'>11</var>, <var data-var='time'>10:28</var> PDT</small><br><strong>Investigating</strong> - We are currently investigating an issue which had affected the access to Mode for a few minutes. We are also investigating slow performance on loading various pages within the Mode platform.</p>tag:status.modeanalytics.com,2005:Incident/180114162023-08-01T14:46:57-07:002023-08-01T14:46:57-07:00Intermittent Notebook Outage<p><small>Aug <var data-var='date'> 1</var>, <var data-var='time'>14:46</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'> 1</var>, <var data-var='time'>07:51</var> PDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results and stability of Notebooks.</p><p><small>Jul <var data-var='date'>31</var>, <var data-var='time'>14:43</var> PDT</small><br><strong>Update</strong> - We are continuing to investigate this issue on our side. You can still try duplicating reports as a potential workaround where possible. Thanks for your continued patience during this investigation.</p><p><small>Jul <var data-var='date'>31</var>, <var data-var='time'>07:58</var> PDT</small><br><strong>Investigating</strong> - We are continuing to investigate the issue with the unexpected termination of some Notebook sessions with the error message - "Notebook session unavailable".<br /><br />You may duplicate and re-run the impacted report but please be aware that we have seen some repeat failures after duplicating as well.<br /><br />Thank you for your patience as we continue to investigate this on our end.</p>tag:status.modeanalytics.com,2005:Incident/179783992023-07-28T17:24:48-07:002023-07-28T17:24:48-07:00Intermittent Notebook Outage<p><small>Jul <var data-var='date'>28</var>, <var data-var='time'>17:24</var> PDT</small><br><strong>Resolved</strong> - The incident is resolved. Notebook Sessions are working as expected. We will continue monitoring over the weekend.</p><p><small>Jul <var data-var='date'>28</var>, <var data-var='time'>10:00</var> PDT</small><br><strong>Monitoring</strong> - A fix for this issue has been deployed and we are monitoring the results.</p><p><small>Jul <var data-var='date'>27</var>, <var data-var='time'>17:20</var> PDT</small><br><strong>Update</strong> - We are continuing to investigate the issue with the unexpected termination of some Notebook sessions with the error message - "Notebook session unavailable".<br /><br />You may clone and re-run the impacted report but please be aware that we have seen some repeat failures after cloning as well.<br /><br />Thank you for your patience as we continue to investigate this on our end.</p><p><small>Jul <var data-var='date'>27</var>, <var data-var='time'>16:59</var> PDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Jul <var data-var='date'>27</var>, <var data-var='time'>11:16</var> PDT</small><br><strong>Investigating</strong> - We are continuing to investigate the issue with the unexpected termination of some Notebook sessions with the error message - "Notebook session unavailable" .<br /><br />You may clone and re-run the impacted report but please be aware that we have seen some repeat failures after cloning as well.<br /><br />Thank you for your patience as we continue to investigate this on our end.</p>tag:status.modeanalytics.com,2005:Incident/177797072023-07-06T06:58:17-07:002023-07-06T06:58:17-07:00Scheduled reports not running<p><small>Jul <var data-var='date'> 6</var>, <var data-var='time'>06:58</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jul <var data-var='date'> 6</var>, <var data-var='time'>06:50</var> PDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jul <var data-var='date'> 6</var>, <var data-var='time'>05:22</var> PDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Jul <var data-var='date'> 6</var>, <var data-var='time'>05:22</var> PDT</small><br><strong>Investigating</strong> - We are currently investigating an issue where reports are not running according to their defined schedules. Reports can still be manually run and shared from within Mode.</p>tag:status.modeanalytics.com,2005:Incident/176319832023-06-20T14:27:16-07:002023-06-20T14:27:16-07:00Degraded Performance<p><small>Jun <var data-var='date'>20</var>, <var data-var='time'>14:27</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'>20</var>, <var data-var='time'>09:40</var> PDT</small><br><strong>Monitoring</strong> - We have deployed a fix for the performance degradation that was causing delays in loading pages, accessing reports, and performing other actions. We are currently monitoring the issue to ensure that it is resolved.</p><p><small>Jun <var data-var='date'>20</var>, <var data-var='time'>08:35</var> PDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Jun <var data-var='date'>20</var>, <var data-var='time'>08:34</var> PDT</small><br><strong>Investigating</strong> - We are currently experiencing performance degradation that may affect some users. This may cause delays in loading pages, accessing reports, and performing other actions.</p>tag:status.modeanalytics.com,2005:Incident/175980242023-06-20T11:12:19-07:002023-06-20T11:12:19-07:00Shared Collection in Mode Studio Not Loading<p><small>Jun <var data-var='date'>20</var>, <var data-var='time'>11:12</var> PDT</small><br><strong>Resolved</strong> - We are pleased to inform you that the issue where the shared collection in Mode Studio was not loading how now been resolved.</p><p><small>Jun <var data-var='date'>16</var>, <var data-var='time'>14:48</var> PDT</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Jun <var data-var='date'>16</var>, <var data-var='time'>14:48</var> PDT</small><br><strong>Identified</strong> - Our team is aware of an issue where the shared collection in Mode Studio is not loading. This issue only affects Mode Studio accounts. We have identified the issue and are working with our development team to implement a fix. In the meantime, user can still share reports via report URL. <br />We will continue to provide updates on this issue as they become available. In the meantime, we apologize for any inconvenience this may cause.</p>