| Service Status

What is this site?

We continuously monitor the status of our site and all related services. In the event of a service interruption, an update will be posted here. If you are experiencing problems and do not see a notice posted, please email support@modeanalytics.com for assistance.

All Systems Operational
Site and API ? Operational
Data Source Connectivity - Direct Connect ? Operational
Data Source Connectivity - Bridge ? Operational
Notebooks: Python & R ? Operational
Report Run Scheduler ? Operational
Reports and Dashboards ? Operational
Visual Explorer ? Operational
SQL Editor ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 4, 2022

No incidents reported today.

Oct 3, 2022
Resolved - We've implemented multiple query performance optimizations over the last week and observed that performance is back to normal. At this point, we are marking this issue as resolved. If you continue to notice any issues, please email support@mode.com for assistance.

Thank you for your patience as we continued to work through this, and we apologize for any inconvenience caused!

Oct 3, 09:04 PDT
Update - We are continuing to work on this issue and have some made some improvements but have not fully resolved the problem. Updates will be posted here as the investigation progresses. Thank you for your patience!
Sep 28, 10:05 PDT
Update - We continue to work on this issue in collaboration with our third-party service and are making some changes, including applying fixes to resolve this. Updates will be posted here as our investigation progresses. Thank you for your patience!
Sep 21, 08:44 PDT
Identified - Mode relies on an external service to provide search capabilities for our global search bar and the text search filter in Collections. We had identified an issue with this external service since last week when this issue was reported and have been working with them to resolve it. Unfortunately, as of today, our efforts have only slightly improved the performance but have not completely brought the performance back to an acceptable level.

We have escalated this with the highest priority to the vendor and continue to follow through with them. Thank you for your continued patience as we work through this, and our sincere apologies for any inconvenience caused.

Sep 19, 16:00 PDT
Update - We are continuing to monitor for any further issues.
Sep 16, 14:21 PDT
Monitoring - A fix has been implemented, and we are monitoring the results.
Sep 16, 13:16 PDT
Identified - The issue has been identified, and the team is working through the process of fixing it. Thank you for your patience!
Sep 15, 14:38 PDT
Investigating - We are actively investigating an issue where moved reports take a couple of minutes to display in the new collection. We will post updates as our investigation progresses.
Sep 14, 16:47 PDT
Oct 2, 2022

No incidents reported.

Oct 1, 2022

No incidents reported.

Sep 30, 2022

No incidents reported.

Sep 29, 2022

No incidents reported.

Sep 28, 2022
Sep 27, 2022

No incidents reported.

Sep 26, 2022

No incidents reported.

Sep 25, 2022

No incidents reported.

Sep 24, 2022

No incidents reported.

Sep 23, 2022

No incidents reported.

Sep 22, 2022

No incidents reported.

Sep 21, 2022
Sep 20, 2022

No incidents reported.