| Service Status

What is this site?

We continuously monitor the status of our site and all related services. In the event of a service interruption, an update will be posted here. If you are experiencing problems and do not see a notice posted, please email support@modeanalytics.com for assistance.

All Systems Operational
Site and API ? Operational
Data Source Connectivity ? Operational
Data Source Connectivity - Bridge ? Operational
Notebooks: Python2 ? Operational
Notebooks: Python3 Operational
Notebooks: R Operational
Report Run Scheduler ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jul 2, 2022

No incidents reported today.

Jul 1, 2022

No incidents reported.

Jun 30, 2022

No incidents reported.

Jun 29, 2022

No incidents reported.

Jun 28, 2022
Resolved - This incident has been resolved. Please re-run any affected reports to confirm resolution.
Jun 28, 11:07 PDT
Identified - Status as of 2022-JUN-28, 2PM EDT, 11AM PDT: Our Engineers have pushed a fix to resolve the issue. Please re-run any affected reports to confirm resolution.

Status as of 2022-JUN-28, 11AM EDT, 8AM PDT: The issue has been identified and our Engineers are working on a fix.

At roughly 6PM EDT on Monday, June 27th, two clients alerted us of Report Builder behavior where some charts incorrectly rendered, "No rows returned," error when data was present. Our Engineers identified and confirmed the issue and began actively working on it. At roughly 8:30PM EDT Monday, a third client confirmed the issue, and we escalated the behavior to an incident.

There are four workarounds available:
1. Users may view the results to view the data.
2. Users may convert their legacy Table charts to Quick Chart: Tables.
3. Users may download the results and view the CSV.
4. Users with edit access may run the SQL Report's underlying queries to validate data exists.

We recommend the second solution, but all are viable at this time.

Thank you for your patience.

Edit: The first incident post indicated the first incidents occurred at roughly 7PM. The incidents were reported to us at at 5:40PM and 6PM respectively. The Status Page has been updated to refine the initial reported time's accuracy.

Jun 27, 18:35 PDT
Jun 27, 2022
Jun 26, 2022

No incidents reported.

Jun 25, 2022

No incidents reported.

Jun 24, 2022

No incidents reported.

Jun 23, 2022

No incidents reported.

Jun 22, 2022

No incidents reported.

Jun 21, 2022

No incidents reported.

Jun 20, 2022

No incidents reported.

Jun 19, 2022

No incidents reported.

Jun 18, 2022

No incidents reported.