| Service Status

What is this site?

We continuously monitor the status of our site and all related services. In the event of a service interruption, an update will be posted here. If you are experiencing problems and do not see a notice posted, please email support@modeanalytics.com for assistance.

All Systems Operational
Site and API ? Operational
Data Source Connectivity ? Operational
Data Source Connectivity - Bridge ? Operational
Notebooks: Python2 ? Operational
Notebooks: Python3 Operational
Notebooks: R Operational
Report Run Scheduler ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Dec 9, 2019

No incidents reported today.

Dec 8, 2019

No incidents reported.

Dec 7, 2019

No incidents reported.

Dec 6, 2019

No incidents reported.

Dec 5, 2019

No incidents reported.

Dec 4, 2019

No incidents reported.

Dec 3, 2019
Resolved - Things are back in working order! There are a small number of scheduled reports that may have not been delivered but notifications should resume during the next scheduled run. We apologize for the disruption/delay in scheduled report runs. We continue to investigate the root cause in order to prevent this issue from happening again. Thanks you for your patience!
Dec 3, 20:59 UTC
Monitoring - There were some issues with emails and slack messages sent from scheduled reports. Our systems are catching up, but you may see a delay of several minutes or hours as they do. We will update when systems are back to normal
Dec 3, 16:08 UTC
Dec 2, 2019

No incidents reported.

Dec 1, 2019
Completed - Mode is back online! You may experience some occasional slowness for the next couple hours while additional background optimization occurs, but otherwise we're back to normal. Thanks so much for your patience during this major maintenance window.
Dec 1, 19:50 UTC
Update - The application is not being responsive. We've reenabled maintenance mode while we investigate.
Dec 1, 18:13 UTC
Update - The database maintenance is complete and Mode is available but we are seeing performance issues as the database is optimized. We continue to monitor the situation.
Dec 1, 17:57 UTC
Verifying - The database maintenance is progressing well, we expect to be back online soon.
Dec 1, 16:28 UTC
Update - Scheduled maintenance on the primary database has begun. All Mode services are unavailable. Be back in a bit!
Dec 1, 15:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 1, 15:00 UTC
Update - Please ignore the previous message, "Maintenance will begin as scheduled in 60 minutes." This was an automated message scheduled to send with the wrong time zone.

Maintenance will proceed as originally scheduled: tomorrow, December 1, 2019 between 7:00am and 9:00am Pacific.
Dec 1, 00:32 UTC
Scheduled - Mode will be unavailable for scheduled database maintenance for approximately 2 hours on December 1, 2019 between 7:00am and 9:00am PST. Please note that reports will not run during this period of downtime.
Nov 22, 00:36 UTC
Nov 30, 2019

No incidents reported.

Nov 29, 2019

No incidents reported.

Nov 28, 2019

No incidents reported.

Nov 27, 2019
Resolved - We're in the clear! Unfortunately, a small percentage of customer email and slack notifications for scheduled reports may not have been sent. In all cases, notifications will resume the next time the report is scheduled to run. We apologize for the inconvenience and are working to prevent any notification loss in the future.
Nov 27, 20:18 UTC
Monitoring - Scheduled report email and slack notifications are no longer delayed. We are monitoring the situation and validating whether some messages were lost.
Nov 27, 17:30 UTC
Update - We are continuing to work on a fix for this issue.
Nov 27, 17:29 UTC
Identified - We are currently experiencing an issue with emails and slack messages sent from scheduled reports. Our systems are catching up, but you may see a delay of several minutes or hours as they do. We will update when systems are back to normal
Nov 27, 15:59 UTC
Nov 26, 2019

No incidents reported.

Nov 25, 2019

No incidents reported.