| Service Status

What is this site?

We continuously monitor the status of our site and all related services. In the event of a service interruption, an update will be posted here. If you are experiencing problems and do not see a notice posted, please email support@modeanalytics.com for assistance.

All Systems Operational
Site and API ? Operational
Data Source Connectivity ? Operational
Data Source Connectivity - Bridge ? Operational
Notebooks: Python2 ? Operational
Notebooks: Python3 Operational
Notebooks: R Operational
Report Run Scheduler ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Aug 15, 2022

No incidents reported today.

Aug 14, 2022

No incidents reported.

Aug 13, 2022

No incidents reported.

Aug 12, 2022
Resolved - This incident has been resolved. Please email support@mode.com if you continue to face any issues.
Aug 12, 17:03 PDT
Monitoring - A fix has been implemented, and we are monitoring the results. If you continue to observe this issue, please email support@mode.com
Aug 12, 11:49 PDT
Investigating - We are observing intermittent instances of charts not rendering in reports and are continuing to investigate. An update will be posted soon. Thank you for your patience, and our sincere apologies for the inconvenience caused!
Aug 12, 09:22 PDT
Monitoring - The incident has been resolved via backend changes and we are currently monitoring. If you continue to see this issue, please notify support@mode.com

Thank you!

Aug 11, 17:14 PDT
Update - We are investigating intermittent errors preventing charts from rendering in reports and some results not populating in SQL Editor. This does not appear to affect the API at this time.

You can re-run the report/query and/or use the API as a workaround.

Aug 11, 15:26 PDT
Investigating - We are currently investigating errors that prevent charts from rendering in reports and some results not populating in SQL Editor. This does not appear to affect the API at this time.

You can re-run the report/query and/or use the API as a workaround.

Thank you for your patience.

Aug 11, 15:04 PDT
Completed - The maintenance has been completed
Aug 12, 11:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 12, 10:45 PDT
Scheduled - Mode will be undergoing an emergency maintenance for 15 minutes beginning 10:45 am PT today 8/12 . We are working with our Cloud provider AWS tor resolve an ongoing issue. During this window, Mode will be inaccessible. Thank you and our apologies for the inconvenience caused.
Aug 12, 10:39 PDT
Aug 11, 2022
Aug 10, 2022

No incidents reported.

Aug 9, 2022

No incidents reported.

Aug 8, 2022

No incidents reported.

Aug 7, 2022

No incidents reported.

Aug 6, 2022

No incidents reported.

Aug 5, 2022

No incidents reported.

Aug 4, 2022

No incidents reported.

Aug 3, 2022

No incidents reported.

Aug 2, 2022

No incidents reported.

Aug 1, 2022

No incidents reported.