| Service Status

What is this site?

We continuously monitor the status of our site and all related services. In the event of a service interruption, an update will be posted here. If you are experiencing problems and do not see a notice posted, please email support@mode.com for assistance.

Intercom Outage

Incident Report for Mode

Resolved

Intercom messenger has fully recovered, and the Support team has resumed normal operations.

Posted Jan 05, 2026 - 07:09 PST

Monitoring

Intercom messenger is experiencing an outage and the Support Team is intermittently unable to access Intercom at this time.

Please reach out to your Account Team to raise any priority issues, and they will alert us directly. We will resume operations for existing and new tickets in Intercom as soon as possible.

To stay up-to-date: https://www.intercomstatus.com/

Posted Jan 05, 2026 - 06:22 PST

This incident affected: Third Party Dependency.