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Reports not recognizing special characters

Incident Report for Mode

Resolved

This incident has been resolved.

Posted May 16, 2023 - 10:33 PDT

Identified

The issue has been identified and a fix is being implemented.

Posted May 16, 2023 - 10:03 PDT

Update

Our engineers are aware of and still actively investigating an issue where some non-english language characters are not displaying correctly in the query editor and reports, causing the reports to break.

Posted May 16, 2023 - 09:26 PDT

Update

We are continuing to investigate this issue.

Posted May 16, 2023 - 09:13 PDT

Investigating

Our engineers are aware of and actively investigating an issue where reports containing special characters are not being recognized accurately, causing the reports to break.

Posted May 16, 2023 - 09:12 PDT

This incident affected: Site and API, Notebooks: Python & R, Reports and Dashboards, Visual Explorer, and SQL Editor.