| Service Status

What is this site?

We continuously monitor the status of our site and all related services. In the event of a service interruption, an update will be posted here. If you are experiencing problems and do not see a notice posted, please email support@modeanalytics.com for assistance.

Database Maintenance
Scheduled Maintenance Report for Mode
Mode is back online! You may experience some occasional slowness for the next couple hours while additional background optimization occurs, but otherwise we're back to normal. Thanks so much for your patience during this major maintenance window.
Posted Dec 01, 2019 - 19:50 UTC
The application is not being responsive. We've reenabled maintenance mode while we investigate.
Posted Dec 01, 2019 - 18:13 UTC
The database maintenance is complete and Mode is available but we are seeing performance issues as the database is optimized. We continue to monitor the situation.
Posted Dec 01, 2019 - 17:57 UTC
The database maintenance is progressing well, we expect to be back online soon.
Posted Dec 01, 2019 - 16:28 UTC
Scheduled maintenance on the primary database has begun. All Mode services are unavailable. Be back in a bit!
Posted Dec 01, 2019 - 15:01 UTC
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Dec 01, 2019 - 15:00 UTC
Please ignore the previous message, "Maintenance will begin as scheduled in 60 minutes." This was an automated message scheduled to send with the wrong time zone.

Maintenance will proceed as originally scheduled: tomorrow, December 1, 2019 between 7:00am and 9:00am Pacific.
Posted Dec 01, 2019 - 00:32 UTC
Mode will be unavailable for scheduled database maintenance for approximately 2 hours on December 1, 2019 between 7:00am and 9:00am PST. Please note that reports will not run during this period of downtime.
Posted Nov 22, 2019 - 00:36 UTC
This scheduled maintenance affected: Site and API, Data Source Connectivity, Data Source Connectivity - Bridge, Notebooks: Python2, Notebooks: Python3, Notebooks: R, and Report Run Scheduler.