| Service Status

What is this site?

We continuously monitor the status of our site and all related services. In the event of a service interruption, an update will be posted here. If you are experiencing problems and do not see a notice posted, please email support@mode.com for assistance.

DDB Outage

Incident Report for Mode

Resolved

The issue is resolved. Please reach out to Support if you have any questions.
Posted Jul 01, 2025 - 12:31 PDT

Monitoring

Our team has started the Discovery Database sync. It should complete within an hour.
Posted Jul 01, 2025 - 11:37 PDT

Identified

We have applied a fix. We will be able to manually trigger the DDB sync in about an hour.
Posted Jul 01, 2025 - 10:38 PDT

Investigating

This morning's daily Discovery Database update was not successful. We are investigating and will provide additional information as soon as possible. Previous data should still be available.
Posted Jul 01, 2025 - 09:59 PDT
This incident affected: Discovery Database.