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Connectivity issues for folks in Africa have been addressed by working with upstream vendors.
Posted Feb 28, 2020 - 18:05 PST
Update
We are continuing to investigate this issue but it is so far likely related to CDN or upstream internet providers between Africa and Mode datacenters.
Posted Feb 21, 2020 - 11:20 PST
Investigating
Some users based in Africa have reported issues using Mode. An investigation is underway. If you feel you might be affected, please reach out to support@modeanalytics.com