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Delay in Reports displaying after moving to collections
Incident Report for Mode
We've implemented multiple query performance optimizations over the last week and observed that performance is back to normal. At this point, we are marking this issue as resolved. If you continue to notice any issues, please email support@mode.com for assistance.

Thank you for your patience as we continued to work through this, and we apologize for any inconvenience caused!
Posted Oct 03, 2022 - 09:04 PDT
We are continuing to work on this issue and have some made some improvements but have not fully resolved the problem. Updates will be posted here as the investigation progresses. Thank you for your patience!
Posted Sep 28, 2022 - 10:05 PDT
We continue to work on this issue in collaboration with our third-party service and are making some changes, including applying fixes to resolve this. Updates will be posted here as our investigation progresses. Thank you for your patience!
Posted Sep 21, 2022 - 08:44 PDT
Mode relies on an external service to provide search capabilities for our global search bar and the text search filter in Collections. We had identified an issue with this external service since last week when this issue was reported and have been working with them to resolve it. Unfortunately, as of today, our efforts have only slightly improved the performance but have not completely brought the performance back to an acceptable level.

We have escalated this with the highest priority to the vendor and continue to follow through with them. Thank you for your continued patience as we work through this, and our sincere apologies for any inconvenience caused.
Posted Sep 19, 2022 - 16:00 PDT
We are continuing to monitor for any further issues.
Posted Sep 16, 2022 - 14:21 PDT
A fix has been implemented, and we are monitoring the results.
Posted Sep 16, 2022 - 13:16 PDT
The issue has been identified, and the team is working through the process of fixing it. Thank you for your patience!
Posted Sep 15, 2022 - 14:38 PDT
We are actively investigating an issue where moved reports take a couple of minutes to display in the new collection. We will post updates as our investigation progresses.
Posted Sep 14, 2022 - 16:47 PDT
This incident affected: Reports and Dashboards.