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We continuously monitor the status of our site and all related services. In the event of a service interruption, an update will be posted here. If you are experiencing problems and do not see a notice posted, please email support@mode.com for assistance.

Intercom outage affecting the in-app messenger

Incident Report for Mode

Resolved

Intercom messenger has fully recovered, and the Support team has resumed normal operations.

Posted Jan 09, 2026 - 13:18 PST

Identified

Intercom messenger is experiencing an outage and users are currently unable to load the in-app chat widget in Mode.

If you need to contact Support during this time, please email us at: support@mode.com, or by reaching out to your Account Team to raise any priority issues, and they will alert us directly. We will resume operations for existing and new tickets in Intercom as soon as possible.

To stay up-to-date: https://www.intercomstatus.com/

Posted Jan 09, 2026 - 13:01 PST

This incident affected: Third Party Dependency.