| Service Status

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We continuously monitor the status of our site and all related services. In the event of a service interruption, an update will be posted here. If you are experiencing problems and do not see a notice posted, please email support@modeanalytics.com for assistance.

Database Maintenance: Round 2
Scheduled Maintenance Report for Mode
We are postponing this round of database maintenance to a future date. We’ll update here when we determine a next date. For that past few weeks our operations team has been running through the planned maintenance in various scenarios to build, test and verify that our runbooks are sufficiently comprehensive. Since Thursday evening we’ve been doing the “up front” work for Sunday’s maintenance. During this period we ran into some issues that did not appear during the previous tests. Rather than moving forward optimistically we’re taking a knee and reassessing our plan.
Posted Jun 16, 2019 - 03:44 UTC
Mode will be unavailable for approximately two hours Sunday June 16th between 8am and 10am PST whilst we perform some updates to our core databases. As much as possible we try to keep the site up during maintenance but in this case it is both safer and faster to do the work with the site offline.
Posted Jun 09, 2019 - 18:08 UTC
This scheduled maintenance affected: Site and API.