| Service Status

What is this site?

We continuously monitor the status of our site and all related services. In the event of a service interruption, an update will be posted here. If you are experiencing problems and do not see a notice posted, please email support@mode.com for assistance.

All Systems Operational

Uptime over the past 90 days. View historical uptime.
Site and API ? Operational
Data Source Connectivity - Direct Connect ? Operational
Data Source Connectivity - Bridge ? Operational
Notebooks: Python & R ? Operational
Report Run Scheduler ? Operational
Reports and Dashboards ? Operational
Visual Explorer ? Operational
SQL Editor ? Operational
Third Party Dependency ? Operational
Ticketing System - Intercom ? Operational
90 days ago
99.99 % uptime
Today
Discovery Database Operational
90 days ago
99.96 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jul 15, 2025

No incidents reported today.

Jul 14, 2025

No incidents reported.

Jul 13, 2025

No incidents reported.

Jul 12, 2025

No incidents reported.

Jul 11, 2025

No incidents reported.

Jul 10, 2025

No incidents reported.

Jul 9, 2025

No incidents reported.

Jul 8, 2025

No incidents reported.

Jul 7, 2025
Third party service provider interruption
Resolved - The issue is resolved. Please reach out to Support if you have any questions.
Jul 7, 05:07 PDT
Investigating - We have observed issues with a third party service provider beginning around 16:00 UTC. The impact would have contributed to Notebook cells failing to render their results, auto pinning of tables in the schema browser, and notifications for actions such as report duplication (report duplication will still complete in the background). We are investigating the issue with our third party provider and will share updates as they become available.
Jul 6, 16:36 PDT
Jul 6, 2025
Jul 5, 2025

No incidents reported.

Jul 4, 2025

No incidents reported.

Jul 3, 2025

No incidents reported.

Jul 2, 2025

No incidents reported.

Jul 1, 2025
DDB Outage
Resolved - The issue is resolved. Please reach out to Support if you have any questions.
Jul 1, 12:31 PDT
Monitoring - Our team has started the Discovery Database sync. It should complete within an hour.
Jul 1, 11:37 PDT
Identified - We have applied a fix. We will be able to manually trigger the DDB sync in about an hour.
Jul 1, 10:38 PDT
Investigating - This morning's daily Discovery Database update was not successful. We are investigating and will provide additional information as soon as possible. Previous data should still be available.
Jul 1, 09:59 PDT
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