| Service Status

What is this site?

We continuously monitor the status of our site and all related services. In the event of a service interruption, an update will be posted here. If you are experiencing problems and do not see a notice posted, please email support@mode.com for assistance.

All Systems Operational

Uptime over the past 90 days. View historical uptime.
Site and API ? Operational
Data Source Connectivity - Direct Connect ? Operational
Data Source Connectivity - Bridge ? Operational
Notebooks: Python & R ? Operational
Report Run Scheduler ? Operational
Reports and Dashboards ? Operational
Visual Explorer ? Operational
SQL Editor ? Operational
Third Party Dependency ? Operational
Ticketing System - Intercom ? Operational
90 days ago
99.99 % uptime
Today
Discovery Database Operational
90 days ago
97.69 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Apr 25, 2025

No incidents reported today.

Apr 24, 2025
Intercom Outage
Resolved - Intercom access is recovering and the Support team will resume operations as normal.
Apr 24, 13:20 PDT
Investigating - The Support Team is intermittently unable to access Intercom at this time. Please reach out to your Account Team to raise any priority issues, and they will alert us directly. We will resume operations for existing and new tickets in Intercom as soon as possible.
Apr 24, 13:15 PDT
Apr 23, 2025

No incidents reported.

Apr 22, 2025

No incidents reported.

Apr 21, 2025

No incidents reported.

Apr 20, 2025

No incidents reported.

Apr 19, 2025

No incidents reported.

Apr 18, 2025

No incidents reported.

Apr 17, 2025

No incidents reported.

Apr 16, 2025
The datasets are failing to load.
Resolved - This incident has been resolved.
Apr 16, 06:20 PDT
Monitoring - A fix has been successfully deployed, and we are actively monitoring.
Apr 16, 03:15 PDT
Identified - The dataset failed to load. When attempting to use the reusable dataset, it results in a blank screen. The issue has been identified, and our team is actively working on the fix.
Apr 16, 02:18 PDT
Apr 15, 2025

No incidents reported.

Apr 14, 2025

No incidents reported.

Apr 13, 2025

No incidents reported.

Apr 12, 2025

No incidents reported.

Apr 11, 2025

No incidents reported.

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